Corporate Offices:
1301 1st Ave, Ste 2101
Seattle, WA 98101
support@garyfonginc.com
Gary Fong Suppport FAQ
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To serve
all of our customers efficiently, we request that you limit phone
support calls to urgent matters requiring immediate attention.
800.906.6447
International
customers may contact us on SKYPE:
Username SKYFONG1
For all
other issues, please
initiate a support request,
providing as much information as possible about your issue. In your
support request, you can include your phone number if you would like a
return call. Don't forget to include your time zone. One of our support
staff will route your issue to the appropriate person, and someone will
contact you the next business day.
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For direct access to our Support Team
to answer all questions and inquiries,
we invite you to visit the Gary
Fong e-Support Center.
Our support system allows us to
efficiently track your support requests,
and provide personlized attention in a timely manner.
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Register
Register your name and email address to submit new support tickets or
manage subscriptions.
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Submit
Support Tickets
Submit new support requests. Our advanced ticket system utilizes the Instant
Response System, displaying realtime
Knowledgebase suggestions before submitting your ticket. If you don't
find the answer you're looking for, our trained staff will personally
respond to you within 24 hours - most of the time, the same day.
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Knowledgebase Articles
Instant access to answers for many of the frequently asked questions,
including:
- Software Installation
- Obtaining Serial Numbers
- Locating Tutorials
- Questions About Your Order
- Shipping Questions
- Return Policy
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Downloads
View our categorized library of downloads for software, forms, manuals,
etc.
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News
View latest company news and announcements. You can even subscribe to
our RSS feed.
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